SG Search

Singapore Search is an AI-powered search engine developed to enhance access to government-related information in Singapore. By leveraging machine learning, it delivers precise and up-to-date search results, enabling citizens to efficiently find accurate information across various government websites. Since its beta launch in June 2022, Singapore Search has processed approximately 4.2 million searches, averaging 300,000 searches per month. This platform has empowered government agencies to improve content and user experience based on real-time search data, reducing search time by 67% and saving users an average of 6.1 minutes per search.

One of the standout features of Singapore Search is its SmartAnswer capability, which utilizes Large Language Models (LLMs) to provide precise and customized answers to user queries. Backed by credible citations, SmartAnswer offers accurate and directly relevant responses, minimizing the need for users to sift through traditional search results. Additionally, the platform offers an Admin Portal Analytics Dashboard, providing insights into user search behaviors, including click-through rates and top search queries. This data-driven approach allows for continuous improvement of the search experience.

Singapore Search also features SmartFinder, a widget that enhances the traditional "Ctrl+F" function, revolutionizing the way users access and understand information within web pages. The platform ensures easy adoption by allowing integration into government websites with just two lines of code, handling all aspects of crawling, indexing, hosting, and maintenance. Furthermore, the 'Search all of government' feature enables users to find relevant pages from various government websites, promoting cross-domain discoverability and a more unified search experience.

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